What is quality-of-use?
For the user, high quality-of-use means that the product is usable, useful, fun working with and does not require too much thinking. This applies not only to web sites but also to software, manuals and even highly complex machinery. The quality-of-use of a product can have an effect on a single brand or on the image of an entire company. Optimum usability makes successful products and enhances marketing.High quality-of-use does not happen by chance. It is the result of user centered design where the users' needs are included in the development of the user interface or the manual. It also reduces support costs, enhances customer acceptance and boosts sales.
Focusing on users' needs makes your devices, software and web applications:
- usable: There are no usability problems.
- fun to use: Customers enjoy using the product. Design and handling fit the users' needs.
- useful: The product makes life easier.
